Mahjong222 Privacy Policy – Protection of Your Personal Data

This Privacy Policy ("Policy") is published by mahjong222 ("we", "Platform") and applies to all individuals who access or use our platform, including the official website mahjong222.vu and the mahjong222 mobile app ("Services").

We understand that your trust is our most valuable asset. As such, we are committed to handling all personal information you provide to us with the utmost care, security, and transparency. This policy details the types of data we collect, the purposes for collection, how that data is used and protected, and your rights as the data owner.

By using the mahjong222 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services. This Policy should be read together with Terms and Conditions ours.

Mahjong222 collects various types of information from our users depending on the context of your interaction with the platform. In general, the data we collect falls into three main categories:

We only collect data that is strictly necessary to provide you with a secure, compliant, and high-quality service. We do not collect any data beyond what is required for platform operations.

Every piece of data we collect is used for a clear and legitimate purpose. Below is a full breakdown of how mahjong222 uses the information you provide:

Account Management and Identity Verification

Identification and contact data is used to create and manage your account, verify your identity through the KYC process, and ensure that only you have access to your account — protecting you from unauthorised access and identity fraud.

Financial Transaction Processing

Financial data such as bank account information and transaction records is used solely to process deposits and withdrawals, detect suspicious activity, and comply with anti-money laundering (AML) reporting requirements.

User Experience Enhancement

Usage and technical data helps us understand how users interact with the platform, identify technical issues, and make continuous improvements to the design and functionality of the mahjong222 platform for a better user experience.

Communication and Customer Support

We use your contact information to send important account notifications, respond to support inquiries, inform you of changes to our terms or policies, and — with your consent — deliver promotional information and exclusive offers.

Legal Compliance and Platform Security

Data collected is also used to fulfil our legal obligations, detect and prevent fraud, system exploitation, and other unlawful activities, and to cooperate with regulatory authorities as required by law.

Mahjong222 takes the security of members' personal data extremely seriously. We implement multiple layers of technical and organisational safeguards to ensure your data is always protected from unauthorised access, leaks, or misuse.

• Data encryption in transit: All communications between your device and our servers are secured using TLS 1.3 protocol with 256-bit encryption, ensuring no third party can intercept transmitted data.
• Data encryption at rest: Sensitive data such as passwords and financial information is encrypted before storage using the internationally recognised AES-256 encryption algorithm.
• Strict access controls: Only authorised personnel who require access to carry out their duties may access members' personal data. All access is logged and reviewed on a regular basis.
• 24/7 security monitoring: Our cybersecurity team continuously monitors all network and system activity to detect any suspicious threats or anomalies.
• Regular penetration testing: We conduct regular security tests and independent audits to identify and address any vulnerabilities before they can be exploited.
• Secure data backup: Data is automatically backed up and stored at separate locations to ensure service continuity in emergency situations.

Data Retention Period

Mahjong222 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Upon account closure, data will be retained for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted.

Mahjong222 does not sell, transfer, or disclose your personal data to third parties for commercial gain. However, there are limited situations where we need to share your information with certain parties to ensure the platform operates smoothly and securely:

All third parties working with mahjong222 are required to sign strict data confidentiality agreements and must comply with our privacy policy. They are not permitted to use your data for any purpose other than what has been specified.

The mahjong222 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functions such as login session authentication, security, and language settings. These cookies cannot be disabled as they affect essential platform functionality.
• Performance Cookies: Collecting information on how you use our platform, including the most frequently visited pages and time spent. All such information is aggregated and does not personally identify any individual.
• Functional Cookies: Allowing the platform to remember your preferences — such as language, display settings, and login information — to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform as a whole, using anonymised aggregate data for continuous improvement purposes.

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings at any time. Most modern browsers allow you to view, delete, or block cookies. Please note, however, that disabling certain cookies may affect the functionality and your experience on the mahjong222 platform.

As a mahjong222 member, you are protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and uphold each of these rights:

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 calendar days of receiving your request.
• Right to Rectification: If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction. You may also update your basic information through your profile settings.
• Right to Erasure: You may request deletion of your personal data under certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw consent. Such requests are subject to our legal obligations to retain certain records.
• Right to Object: You may object to the processing of your personal data for specific purposes, particularly direct marketing. Once you object, we will stop processing your data for that purpose.
• Right to Restrict Processing: Under certain circumstances, you may request that we limit how we use your data while a matter is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format for the purpose of transferring it to another service.

To exercise any of the above rights, please contact our support team via live chat or email. We may need to verify your identity before processing your request to ensure account security.

Mahjong222 reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, technological developments, or improvements to our data protection practices. Each new version will display the latest update date at the top of this document.

For amendments deemed significant or that materially affect your rights, we will notify you via your registered email or through a prominent in-platform notification at least 14 days before the amendment takes effect, giving you sufficient time to review the changes.

Continued use of the mahjong222 platform after the effective date of any Privacy Policy amendment constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the mahjong222 data protection team is always ready to assist you.

You may also refer to the FAQ our page for answers to the most frequently asked questions about privacy and account security. To understand your responsibilities as a platform user, please also review Terms and Conditions ours.